Warranty Information

Sod - 30 Day Warranty

Sod installations come with a 30-day guarantee to ensure the grass has successfully rooted. After the initial 30 days, the health of the lawn is no longer in our control and the responsibility of the lawn health falls on our clients. Our warranty is only valid assuming the lawn has been properly cared for (instructions will be sent with the invoice) and will be voided if there are signs of neglect. 

If concerns arise, please notify our office as soon as possible and we will arrange for a Team Member to do a site visit to assess the lawn. We may recommend corrective measures before a full replacement is needed. 

The guarantee covers the new sod area, however, there are exceptions:

  • The warranty does not cover naturally occurring thinning during the winter months. Expect some thinning over the winter based on the severity of the weather. Often a spring top dress and seed is required for a healthy lawn. 
  • The warranty does not protect against moss, clover, or weed growth in the new lawn. Areas next to acidic plants, or shaded areas are especially susceptible to moss. Most lawns will experience some levels of moss growth each year that will need to be killed and removed
  • The warranty is not valid during the summer months from June 15th to August 31st and during the winter months from October 31st to February 28th. 
  • The warranty does not guarantee newly installed sod will match the existing lawn or colour. This is due to the sod being a different variety of seed than the native grass.
  • Damaged or sunken sod sections due to improper use from vehicles or machinery is not covered under the warranty
  • The warranty does not cover damage from raccoons, grubs, crows, etc., and acts of God
  • Past due invoices will result in the termination of the warranty.

Paver - 2 year Guarantee

If your new pavers sink or settle within 2 years after installation, we will fix the issue at no cost.

This includes broken or cracked pavers that are damaged during installation. Our guarantee covers loose pavers, loose edge restraints, and settlement of pavers in excess of 3/8” compared to adjacent pavers.  If any issues arise, please notify our office as soon as possible so we can assess the situation. 

The guarantee covers the entire paving stone system, however, there are exceptions:

  • The warranty does not cover naturally occurring efflorescence in the pavers. Efflorescence is the migration of salts to the surface of the concrete pavers and appears as a white, chalky substance. Efflorescence is not permanent, but it is inevitable and can happen to any cement-based material.
  • The warranty does not cover stains or damage due to uncontrollable circumstances.
  • The warranty is void if high-pressure water is used to clean the surface or joint lines of the pavers.
  • Tree roots can damage the interlocking paver system. We do not offer a warranty to protect the paver system from damage or lifting caused by tree roots. Damaged, shifted, or sunken pavers due to improper use from vehicles or machinery is not covered under the warranty.
  • Natural occurrences and acts of God are not covered by the warranty.
  • The warranty only covers new patio installations and excludes patio repairs and restorations.
  • Past due invoices will result in the termination of the warranty.

Retaining Wall - 2 Year Guarantee

If your retaining wall shows signs of sinking or settling within 2 years of installation, we will fix the issue at no cost. If any issues arise, please notify our office as soon as possible so we can access the situation. This includes wall or cap pieces that are damaged during installation. Our guarantee covers loose caps and tilted or sunken sections. 

The guarantee covers the entire wall system, however, there are exceptions:

  • The warranty does not cover naturally occurring discoloration of the wall material, moss growth, manufacture defects, or any damage due to uncontrollable circumstances.
  • Tree roots can damage the structure of the wall. The warranty does not cover damage or lifting caused by tree roots.
  • Damaged, shifted, or sunken wall sections due to improper use from vehicles or machinery is not covered under the warranty.
  • Natural occurrences and acts of God are not covered by the warranty.
  • The warranty only covers installations of new walls and excludes restorations or repairs of pre-existing walls not installed by Atkinson Landscaping.
  • Past due invoices will result in the termination of the warranty.

Synthetic Grass - 10 Year Limited Warranty

If your synthetic grass shows signs of premature deterioration due to a manufacturing error, we will submit the claim to our supplier on your behalf*. In addition to the manufacturer’s warranty, we offer a 1-year labour warranty on all synthetic grass installations covering loose edge restraints and shifted or raised sections of the lawn. If any issues arise, please notify our office as soon as possible so we can assess the situation. 

The guarantee covers the entire grass system, however, there are exceptions:

  • The warranty does not cover natural wear and tear.
  • The warranty does not cover stains, abuse, misuse, chemical cleaners, or burns.
  • The warranty does not cover against animals digging or improper footwear (metal cleats). 
  • Tree roots can damage the base of the grass. We do not offer a warranty to protect the grass from damage or lifting caused by tree roots.
  • Damaged, shifted, or sunken sections due to improper use from vehicles or machinery is not covered under the warranty.
  • Natural occurrences and acts of God are not covered by the warranty.
  • Past due invoices will result in the termination of the warranty.

Plant - 30 Day Warranty

Plant installations (including shrubs, hedges and trees) come with a 30-day guarantee ensuring the plant product has successfully rooted. After the initial 30 days, the health of the plant(s) is no longer in our control and the responsibility of the plant health falls on our clients. Our warranty is only valid assuming the plant material has been properly cared for (instructions will be sent with the invoice) and will be voided if there are signs of neglect. 

If concerns arise, please notify our office as soon as possible and we will arrange for a Team Member to do a site visit to assess the situation. We may recommend corrective measures before a full replacement is needed. 

The guarantee covers the new plant material, however, there are exceptions:

  • The warranty does not cover dead or dying plants AFTER the 30 day warranty period. If the client requests specific plants to be placed in areas that are not recommended by the plant supplier (Ex. full-sun flowers planted in a full-shade area) the warranty is void.
  • The warranty is not valid during the summer months from June 15th to August 31st.
  • The warranty does not cover any transplanted plants or plants supplied by the client.
  • The warranty does not cover hedges planted amongst an existing hedge due to limited sun and rooting areas for the newly installed hedge.
  • The warranty does not cover plants damaged or blown over by the wind.
  • Damaged plant material due to improper use from vehicles or machinery is not covered under the warranty.
  • The warranty does not cover damage from raccoons, grubs, crows, etc., and acts of God.
  • Past due invoices will result in the termination of the warranty.

Cedars - Limited Warranty

Cedar trees installed by Atkinson come with a limited warranty which includes:

  • Full replacement if it can be determine improper planting practices occurred
  • Straightening trees if they begin to lean
  • Replacement trees not under warranty can be installed for $100 ea. (includes removal/disposal of dead tree)